Returns & Refunds Policy
At Tobermory Distillery, we want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, you may return it within 14 days of delivery for a full refund or exchange.
Contact Customer Support
Email our team with your order number and a brief explanation of the issue, including photos if the product is damaged.
Receive Return Authorization
Once reviewed, we will provide you with a return authorization number and the correct shipping address for our distillery warehouse.
Pack Your Items
Ensure the bottles are securely packed in their original packaging to prevent breakage during transit.
Processing Your Refund
After we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing